Welcome to Flinzofashion
Welcome to flinzofashion.com. These Terms and Conditions govern your use of the flinzofashion.com website and the services offered on the platform. By using our website/Service, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding with any purchase or exchange.
1. Free Exchange on Damaged or Wrong Items
We strive to ensure your complete satisfaction with every purchase. If your item arrives damaged or is the wrong product, we offer a free exchange service. Please contact us via WhatsApp at +971 54 468 0306 within 24 hours of receiving the product. We may request additional details such as videos or photos of the product to facilitate the process.
2. Exchange Eligibility
- Customized / Personalized / Modified items are not eligible for exchange. Alterations can be arranged with applicable charges.
- The item must be unused and in its original condition.
- The item must not have been washed, customized, or had its tags removed.
- Only one-time exchange is permitted per order.
3. Time Limit for Exchange
We accept exchanges within 2 days of the original purchase date. After this period, unfortunately, we cannot offer an exchange.
4. Exchange Procedure
To request an exchange for non-customized products:
- Contact us via WhatsApp at +971 54 468 0306 within 2 days of receiving the product.
- Provide details including the order number, issue description, and requested video/photo evidence.
- Once eligibility is verified, exchanges are processed within 3-5 business days.
5. Shipping Charges for Exchange
For eligible exchanges, shipping charges of 40 AED will apply, borne by the customer.
6. No Refund Policy - Only Exchange
At Flinzo Fashion, customer satisfaction is our priority. While we do not offer refunds, we are pleased to provide an exchange policy to ensure you are satisfied with your purchase.
7. Customized Orders
For all customized orders, 50 to 100% advance payment is required. Items with logos or modified sizes/styles are considered customized, non-refundable, and non-exchangeable.