Welcome to flinzofashion.com. These Terms and Conditions govern your use of the flinzofashion.com website and the services offered on the platform. By using our website/Service, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding with any purchase or exchange.

We strive to ensure your complete satisfaction with every purchase you make on flinzofashion.com. In the event that your item arrives damaged or is the wrong product, we offer a free exchange service. To initiate the exchange process, please contact us via WhatsApp at our support number: +971 54 468 0306, within 24 hours of receiving the product. We may request additional details, such as videos or photos of the damaged/wrong product to facilitate the exchange process.

To be eligible for a product exchange, the following conditions must be met:

• • All Products which is Customized / Personalized or Modified No Exchange Available, For Alterations we always ready to Help our Customers – Charges apply.
  • The item must be unused and in the same condition as when you received it.
  • The item must not have been washed , Customized or have had its tags removed.
  • Limited to one time exchange, kindly review before confirming the exchange order.

1. We accept product exchanges within 2 days of the original purchase date. If more than 2 days have passed since your purchase, unfortunately, we cannot offer an exchange.

To request an exchange, for non-customized products please follow these steps:

1. • Contact us via WhatsApp at our support number: +971 54 468 0306 within 2 days of receiving the product.
   • Provide the necessary details, including the order number, description of the issue, and any requested video or photo evidence.
   • Once we verify the eligibility for the exchange, we will proceed with the exchange process will done in 3-5 days.

1. For eligible exchanges shipping charges will be 40 AED. These charges will be borne by the customer.